VW Jetta a large car???
Posted: Wed Sep 30, 2009 10:53 am
Howdy all,
Sent back a customer survey regarding a hire car I had for a week recently up in North Queensland. I`m not looking for sympathy but simply relaying a fact that rental companies are a law unto themselves. I wrote this in the comments space..........
"We booked a "large car" online (Ford Falcon XR6 or similar) and received a VW Jetta that would not let my 14 yld son sit in the rear seats comfortably.
As I own a Ford Falcon (recently sold) myself and am very familiar with driving such a car all over Queensland, this small car was not acceptable for my family.
The road noise was also an issue (tyres??.....lack of soundproofing??) with the Jetta being noisier than our recently purchased Mitsubishi Lancer (new) which is not the quietest car in the world but stood out over the Jetta in all but interior refinement.
When I queried your Townsville employee regarding the car size, he answered that the Jetta was classed as a large car because of its boot size. If this is the way that your company now justifies smaller cars being called larger cars then I will be looking at other rental companies in the future.
For your records, I am a small business owner who flies around the country approx. once a month and uses rental cars 100% of the time."
It was a piece of crap but I reckon I was nice about it.
Cheers
Mick
Sent back a customer survey regarding a hire car I had for a week recently up in North Queensland. I`m not looking for sympathy but simply relaying a fact that rental companies are a law unto themselves. I wrote this in the comments space..........
"We booked a "large car" online (Ford Falcon XR6 or similar) and received a VW Jetta that would not let my 14 yld son sit in the rear seats comfortably.
As I own a Ford Falcon (recently sold) myself and am very familiar with driving such a car all over Queensland, this small car was not acceptable for my family.
The road noise was also an issue (tyres??.....lack of soundproofing??) with the Jetta being noisier than our recently purchased Mitsubishi Lancer (new) which is not the quietest car in the world but stood out over the Jetta in all but interior refinement.
When I queried your Townsville employee regarding the car size, he answered that the Jetta was classed as a large car because of its boot size. If this is the way that your company now justifies smaller cars being called larger cars then I will be looking at other rental companies in the future.
For your records, I am a small business owner who flies around the country approx. once a month and uses rental cars 100% of the time."
It was a piece of crap but I reckon I was nice about it.
Cheers
Mick